Delivery + Click & Collect

SITE BELOW IS UNDER CONTRUCTION
You can get your Provenance favourites delivered straight to your door anywhere in mainland UK* or alternatively, pick up your online order from your local Provenance shop with our free Click & Collect service. Find out more about our online services below:

Delivery

Get your Provenance favourites delivered directly to your door.

We offer same day delivery for all London Local orders placed by 10:00am.

We offer next day delivery for all other London & UK postcodes placed by 10:00am - delivery via DPD the next day by 12pm.

We deliver nationwide, excluding the Scottish Highlands, the islands and Northern Ireland.

Read more about the post codes we serve, delivery methods, time slots and fees that apply to your area, below:

LONDON LOCAL POSTCODES

We serve the following postcodes with same day delivery for all orders placed by 10am, Monday to Saturday:
 
NW1 NW2 NW3 NW4 NW6 NW8 NW10 NW11 NW1W
SW1A SW1E SW1H SW1P SW1V SW1W SW1X SW1Y SW2 SW3 SW4 SW5 SW6 SW7 SW8 SW9 SW10 SW11 SW12 SW13 SW15 SW16 SW17 SW18 SW19 SW95
W2 W3 W4 W6 W8 W9 W10 W11 W12 W14 W1 WC
LONDON LOCAL DELIVERY FEE
£7
Free for orders £100 and above | No minimum order
DELIVERY METHOD
PediVan Sustainable Delivery (e-cargo bike or electric van)

DELIVERY TIMES
We dispatch orders twice a day, for delivery either in the
MORNING (9:30-12:00) or AFTERNOON (13:00-17:00) time slots.

Time requests are welcome.
However, they are subject to: orders volumes, previously received delivery time requests and/or time of the day and complexity of your order.
DELIVERY NOTIFICATIONS
You will receive a shipping notification via email when the order ships, followed by a text message with a tracking link to mobile number provided*
*please note: UK mobile number is required; we do not take responsibility of missed deliveries/undelivered tracking notifications due to incorrect or foreign mobile numbers provided. Thank you for your understanding.

OTHER LONDON / WITHIN M25 POSTCODES

We serve the following postcodes with next day delivery for all orders placed by 10:00am, Tuesday to Saturday:
all of the BR_, E_, EC_, HA_, IG_, N_, SE_, SM_, WD_,
additionally: AL2, CM13, CM14, CM16, CR0, CR2, CR3, CR4, CR5, CR6, CR7, CR8, DA1, DA2, DA5, DA6, DA7, DA8, DA14, DA15, DA16, DA17,DA18, EN1-EN9, KT1-KT22,
NW4, NW5, NW7, NW9, NW26, RM1-RM15, RM19, RM20, SL0, SW20, SW14, UB1-UB11, TW1-TW18.
 
REST OF LONDON DELIVERY FEE
Mon-Fri £12.50 | Sat £16.50
Free for orders £150 and above | No minimum order

DELIVERY METHOD
DPD - insulated, CO2 responsible delivery
DELIVERY TIMES
All parcels shipped with DPD are booked for delivery by 12pm Tue-Fri and by 6pm on Saturday.
*there is a small selection of more remote postcodes which are not served with a by 12pm service - you will be notified if that applies to your delivery.

 
DELIVERY NOTIFICATIONS
 
Notification with an estimated delivery time (email and text, where mobile number is provided) is sent upon processing of an order from our end, followed by another one on the day of the delivery with live tracking updates.

Shipping date cannot be changed after the order has been booked for delivery/shipped.
 
In case of not being at home, DPD offers an option of nominating a neighbour or specifying a safe place via a link in the notification.

NATIONWIDE POSTCODES

We serve all UK postcodes outside of M25 with next day delivery for all orders placed by 10am, Tuesday to Saturday
excluding: Scottish Highlands, islands and Northern Ireland
 
NATIONWIDE DELIVERY FEE
Mon-Fri £12.50 | Sat £16.50
Free for orders £150 and above | No minimum order
 

DELIVERY METHOD
DPD - insulated, CO2 responsible delivery
DELIVERY TIMES
All parcels shipped with DPD are booked for delivery by 12pm Tue-Fri and by 6pm on Saturday.
*there is a small selection of more remote postcodes which are not served with a by 12pm service - you will be notified if that applies to your delivery.

 
DELIVERY NOTIFICATIONS
 
Notification with an estimated delivery time (email and text, where mobile number is provided) is sent upon processing of an order from our end, followed by another one on the day of the delivery (shipping date cannot be changed at this point) with live tracking updates.
 
In case of not being at home, DPD offers an option of nominating a neighbour or specifying a safe place via a link in the notification.

Click & Collect

Like to get organised with your shop or spotted something online that your local Provenance doesn't usually stock? Order online and choose our free Click & Collect service to collect your order from any Provenance shop at a time that works for you!

*

We now also offer on-demand Click & Collect, 7 days a week until the evening, from our: Notting Hill, Queen’s Park and Wimbledon shops. Simply order online and choose a convenient collection time. There’s no minimum order for our on-demand service

*

For our standard Click & Collect service, same-day collection is available when you place your order before 10am, Monday to Saturday. For Sunday collection, orders must be placed by 10am on Saturday.

Please note that collection times vary by location, so check the collection times listed for your chosen shop below.

Minumum order is £40 and the order cannot be collected before the stated collection time, unless agreed otherwise with the Team.

CLICK & COLLECT TIMES

Notting Hill
33 Kensington Park Rd, W11 2EU
Mon-Sat | 12pm-7pm
Sun | 10am-4pm
Little Venice
5 Clifton Rd, W9 1SZ
Mon-Sat | 2pm-7pm
Sun | 10am-4pm
Wimbledon
28-31 High St, SW19 5BY
Mon-Sat | 2pm-6pm
Sun | 10am-4pm
Chelsea
247 Pavilion Rd, SW1X 0BP
Mon-Sat | 2pm-7pm
Sun | 10am-4pm
Queen's Park
93 Salusbury Rd, NW6 6NH
Mon-Sat | 2pm-6pm
Sun | 10am-4pm

Please note: Click & Collect times are subject to change based on the shop's opening hours