Returns + Cancellations Policy
Returns
If, for any reason you aren't satisfied with the quality of the items in your delivery, you should contact us within 24 hours and a member of our team will look into this for you. If you need to contact us please call 07514092770 or email us online@provenancebutcher.
We cannot accept returned goods due to their perishable nature - this does not affect your statutory rights.
Cancellations
Order cancellations must be submitted in writing via email directly
to online@provenancebutcher.com, no later than 48 hours prior to delivery
date. No other form of cancellation will be accepted.
The cancellation is only deemed as confirmed on the receipt of a respond
email from the Provenance Butcher Team.
Refunds are issued under Provenance Village Butcher discretion only.
We will investigate any complaint on an individual basis and endeavour to
find the most satisfactory resolution, deemed reasonable by us.
Order cancellations must be submitted in writing via email directly
to online@provenancebutcher.com, no later than 48 hours prior to delivery
date. No other form of cancellation will be accepted.
The cancellation is only deemed as confirmed on the receipt of a respond
email from the Provenance Butcher Team.
Refunds are issued under Provenance Village Butcher discretion only.
We will investigate any complaint on an individual basis and endeavour to
find the most satisfactory resolution, deemed reasonable by us.